Monday, March 3, 2014

"T.L.T.L.S.N.T.L.C" is not that Hard to Remember


It’s the first week back to the work life and I’ve already hit the ground running. While meeting my new team in NYC, I had the opportunity to engage with some very talented individuals who enjoy the work they do in the video asset management industry. I was particularly fond of the way these folks expressed their viewpoints for a meaningful use of technology in everyday experiences. One of the executive leaders in this organization shared his own uninhibited hopes of how this company will take on a thought-leadership role eventually becoming the industry standard by which video will be consumed. Having worked in highly “technolgized” environments before, I was familiar with the usual passion and strategies for the future.  However, after 11 months, this step away from the sabbatical and back into the work life seemed to give me a very different flavor - - it’s almost as if my work “palate” has been cleaned out, so room for new work flavors can spark some creativity.  What a way to begin a week of “back-to-work” life.

The role I take in my profession (and one of my own goals) is to find an alignment between my clients strategic objectives and the solutions my organization develops. This means lots of communication.  Usually, it isn't too hard of a process, since it is a fairly simple method of “Talk, Listen, Talk, Listen, Strategize, Negotiate, Talk, Listen, and Conclude”, or T.L.T.L.S.N.T.L.C. for short. Easy enough for anyone to remember.

Forgive the “rabbit-trail-visual” here: A tree slowly expands from the small seed it once was, growing its roots through the soil, breaking through final layers of the earth and then reaching into the heavens. In a similar way as this tree visual, this goofy “T.L.T.L.S.N.T.L.C.” process has grown in me over the last 14 years of my career. The funny thing is that I didn’t fully realize how this process has crept into so many different ideas of my life. These ideas (and by default that process) have impacted my personal space(s) of business, friendship, and spiritual life. Forgive me, I’m still processing all this, so the explanation may be a little harder to articulate right now……but I’ll try.

I’ve watched myself almost migrate into a place of really understanding that a some of my own views on the world around me are quite different than those that are held by people I greatly care about - in whatever community that is (family, church, professional, etc.). Some people could say that “Tim-is-just-slow” to realize that now. Sure, fine, maybe. But I get it now.

In my professional world, a certain client may have a need for something very specific and have a desire to find a solution. In some cases a client could be simply reacting to a surface problem and I have to figure out what is happening underneath that reaction.  Thus, my job is to understand their objective, and align a certain technology or platform to meet the business need.  Pretty simple really. Ah, but to do this effectively, I have to set aside so much of “me”, so that I don’t get in the way of their professional success. Another way of looking at it is this: my own experiences or feelings about a situation needs to be set aside so I do not prescribe or influence a business solution until I know all the components of the hidden need. But, here is the balance: my own experiences and training are what I draw on to eventually influence the prescription in a professional manner. The result is a sterile process removing much of my viewpoints and emotions, while learning the needs of the client and sharing a strategy-driven and data-driven business solution. Now, practice this for an entire career…and welcome to my compartmentalized mind.

Now, as I make my way through this sterile process, I seldom have the opportunity to share the personal views, ideas, and perspectives that might add color to who the real Tim Gelletly is - as it should be in most cases.  So, here is my recently uncovered dilemma: if after doing this for about 8-10 hours a day, for each work day, for more than 13 years or so……I identify what is a work conversation, and what is a personal conversation and never the two shall meet. Alas, here is the strange part: some kind of grafting has occurred over the years….some elements of the “T.L.T.L.S.N.T.L.C.” method has crept into my marriage, my friendships, my parish family…..and then some elements of the “colorful” Tim has crept into the work place. This “grafting” has likely been happening for some time and surprisingly a corporation still hires me, my beautiful wife still remains married to me, and my parish community still likes me! All this is evidence to me that I am still changing….expanding beyond the seed, sending roots through the soil, breaking through the earth surface, and reaching the heavens, and taking with me several experiences of that strenuous growth process along the way.

A frustrating part that I’m working through now, is the place of sharing views that others may disagree with at deeper levels than expected.  The “T.L.T.L.S.N.T.L.C.” Tim attempts to downplay my differing views, and build bridges with everyone, while the colorful Tim needs to share…no SHOUT!!….a perspective like why he has chickens in his yard, or why he became Catholic (or other views) to his friends and family who still may not agree with any of these decisions.  And then, even within the circles where I think I’ve found a welcome solace, I find that I’m ready to share some views that they may not be ready to accept. Maybe the real talent, then, is the timing on when (or if) to share at all.

Geeeze…..am I weird or what? Who thinks this way….let alone writes this stuff down! :)  Okay, so I’ve probably overused the “T.L.T.L.S.N.T.L.C.” phrase, but I hope some meaning for the reader came from that beautiful mess - even if was something to laugh at it.  

A personal take away for me, that my sabbatical helped create, is developing the ability to communicate my ideas and perspectives - especially when they are different, or not agreeable to the audience. This isn’t license to be stubborn or hard-headed at all, but I’ve learned that…well, I’m different…and I’m learning how to be different with the same people. Several of my views include the teachings of the Ancient Christian (Catholic) church and now almost a year later I still find myself struggling to connect with people that I deeply care about when this topic comes up.  So I remind myself that (if I can borrow the phrase) “I’ve come out of the [protestant and non-denominational] closet” and I am a confident Catholic. While I’m at it, I also enjoy expensive Scotch. I pray with St. Mary. I nearly cry every time I participate in the Eucharist celebration. I cuss when my van gets stuck in the snow. I like my Peterson Pipe. I want to emulate Pope Francis in everything I do (because everything he does is pointed back at Jesus). The Fifth Element is one of the best Sci-Fi films EVER. I seek and devour and attempt to emulate ancient Christian tradition.  And I really, really like 90’s grunge and classic rock music. So here are some “things” that I do, or enjoy. Good or bad. Right or wrong. I’m figuring it all out and I paid a lot of dues, on a lot of levels, to experience it.

I have always preferred and still prefer common ground in all my relationships, because it makes things in that relationship smooth. However, my hope is that when I start to share my perspectives (which could be radically different than “yours”), that the responses include attempts at finding commonalities in our both of our radically different experiences.



There is no doubt that I have some learning left to do on my own convictions and communicating them with out worry of the response. For example, the very aspect of taking a sabbatical was risky at this point in my life.  Burning through my savings seems unconventional - some might use the term reckless.  Was there guarantee of employment afterward? Nope.  Was their a safety net if it didn't play out right? Nope. Did I experience moments of complete reliance on Faith in God? Yup. Did I have mountain top experiences (literal and spiritual) that could have only occurred when I risked my dependance and my future? Yup.  Do I have added know-how when it comes time to take another calculate risk? Yup.  The take away from this, is in the results. So, will responsibly embrace this “graft”. Take calculated risks when its time to share that one controversial viewpoint. I will surround myself with hundreds of excellent advice givers and counselors. I will take another step of crazy at some point. After all, it is only crazy if it doesn’t work….right?

1 comment:

  1. Good stuff Tim! I'd like to talk more about this sometimes...

    ReplyDelete